SFCC Log Monitor: Prod Issue Detected

Expensive errors are hiding in your logs.

Smoke out embarrassing bugs.

Failed payments, technical faults, pages that stall. These big problems are buried somewhere in your logs. You don't have time to read them, but our AI does.

production · last 24h 1,204 lines scanned
02:38INFOJob[ProductExport] started
02:40DEBUGcatalog storefront-catalog 84k products
02:42INFOSearchIndex refresh queued
02:44DEBUGPriceBook lookup 39ms
02:46INFOserved /s/RefArch/home 200
02:48ERRORJob[ProductExport]: SeekableIterator not closed, 3 cursors leakedCAUGHT
02:50INFOserved /s/RefArch/category 200
02:52DEBUGfeature flag new-checkout = false
02:54WARNdeprecated pipeline COBilling-Start x3
02:56INFOOCAPI GET /products 200
02:58DEBUGPromotionMgr evaluated 17 promos
03:00INFOsession started sid=3a9f-02
03:02INFOJob[SearchIndex] started
03:04DEBUGgeolocation lookup 12ms
03:06INFOserved /s/RefArch/cart 200
03:08WARNslow customObject GiftCard 1.8s
03:10ERRORQuota api.jsObjectCount exceeded, 12,043 / 10,000CAUGHT
03:12INFOOCAPI POST /baskets 201
03:14DEBUGinventory reserved sku=701644
03:16INFOserved /s/RefArch/product 200
03:18DEBUGcache warmed pdp-fragments
03:20WARNretry 2/3 taxService timeout
03:22INFOJob[SearchIndex] done in 3m41s
03:24INFOserved /s/RefArch/search 200
03:26DEBUGPromotionMgr evaluated 9 promos
03:28WARNClientAbortException, broken pipe
03:30INFOPaymentInstrument tokenized ****4242
03:32ERRORCOPlaceOrder.js: cannot read 'grandTotal' of nullCAUGHT
03:34INFOserved /s/RefArch/checkout 200
03:36DEBUGfeature flag express-pay = true
03:38INFOserved /s/RefArch/account 200
03:40WARNGC pause 640ms
03:42INFOserved /cart 200
03:44INFOhealth check ok
03:45WARNClientAbortException, broken pipe
03:47ERRORcheckout: cannot recover from declined cardCAUGHT
03:49INFOserved /home 200
03:51INFOsession started sid=b71a-9c
03:53DEBUGPriceBook lookup 44ms
03:55INFOJob[EmailReminder] sent 128
03:57INFOserved /s/RefArch/home 200

Purpose-built monitoring

Built Specifically for SFCC Logs

Purpose-built to monitor Salesforce B2C Commerce production and staging logs, not generic application logs.

How it works

Fix errors automatically.

It reads the logs so you don't have to.

  1. always on

    It watches your logs

    The Bridge Log Monitor keeps watch over Prod and Staging, so you know when regressions happen.

  2. signal, not noise

    It finds the one that matters

    The Bridge Log Monitor finds the serious errors in the noise, so what reaches you is the issues that actually matter.

  3. one ticket

    It files it, with the code

    Each problem becomes a single ticket, and repeat versions of the same error are grouped into it instead of filing a new one every time it fires.

  4. you ship the fix

    Fixed before customers notice

    No more embarrassment when someone higher up asks why something is broken. Fixed quickly and quietly.

Two ways it goes

Know before your boss does.

Without Bridge

Days, then the bill

Day 1
A declined card quietly locks a customer out of checkout. The error lands in the log.
Ongoing
Nobody reads the logs, so it keeps firing, buried under a thousand routine lines.
Day 3
Support forwards a complaint. Then a chargeback. Then your boss asks why it was not caught sooner.

A week of lost orders, and a problem that now has your name on it.

With Bridge

Minutes, then quiet

0:00
The same error lands in the log. Bridge is already reading.
0:01
It flags the serious one and opens a ticket with the offending code attached.
By noon
You ship the fix before it reaches the next customer.

A few minutes, before another customer is affected or your boss ever notices.

Your environment, your rules

You stay in control.

What it watches

Point Bridge at the environments that matter, Prod, Staging or both. It reads those logs around the clock, so a regression does not wait for someone to go looking.

Where it runs

Deploy the Bridge Log Monitor inside your own infrastructure and security boundary. Your log data stays with you, readable only by your authorized team.

When it acts

Set how serious an error has to be before Bridge acts on it, so the quiet hours stay quiet.

What happens next

A finding can raise an alert, draft a ticket for someone to approve, or open one automatically. It is your call, per environment.

Interested in getting the cartridge?Talk to us

Find the expensive bug first.

See what Bridge surfaces from your own production logs.